For more than 90 years, Shure has been one of the leading suppliers of professional audio technology. Our products are the first choice whenever audio performance is a top priority. Shure Incorporated is presented through a global partner network in more than 80 countries, with offices in Europe, Middle East and Asia.

To support our team we are looking for an 

Customer Service Representative (m/f)

Customer Service Representative (m/f)

We are looking for an enthusiastic Customer Service Representative to help support Shure Distribution UK’s well-established team. Under the general supervision of the Customer Service Manager, you will provide complete customer service to Sales/Marketing reps, resellers, national accounts, consumers and end users.

Responsibilities

Responsibilities

  • Interacting with all of our customers via phone, email, fax and face-to-face to handle a variety or pre-sales, post sales and service functions.

  • Taking and processing orders.

  • Dealing with returns authorisations.

  • Supporting the sales team by developing and maintaining positive customer relations.

  • Working with other departments to meet Sales and Service goals.

  • Responding to customer enquiries regarding product, stock, pricing and order status.

Requirements

Requirements

  • Minimum 4-years Customer Service experience.
  • Good skills in standard Microsoft Office applications.
  • Excellent written and verbal communication skills.
  • Good problem solving skills.
  • Enjoys working in a team environment.
  • Ability to work independently and under pressure.
  • Good technical knowledge and an aptitude to learn.
  • Experience of the Shure portfolio/Audio industry would be a distinct advantage.

We offer

We offer

A challenging job in an international working environment with tremendous potential for future growth.  It also goes without saying that we offer an attractive salary as well as comprehensive benefits.

How to apply

How to apply

Please send your written application and CV - in English - to:

Sarah Peters

Customer Service Manager

SarahP@shuredistribution.co.uk

Shure Distribution UK

United Kingdom

Closing date for applications is Wednesday 28th February

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The Story of Shure - Short version

From a humble start as a radio parts wholesaler in 1925 Shure has grown to become a global leader in audio electronics. Shure products have been ever…